A partnership of board certified emergency medicine physicians employing a team of advanced practice nurses exclusively serve the emergency room of a 152 bed facility owned by Adventist Health serving a three county area in the State of California. The hospital supported the group by providing revenue cycle management services through its business office. For strategic and revenue improvement reasons, the partnership desired to take a new direction in the management of its business office operations.
Increase revenue; data and performance visibility and independence compared to using hospital business office.
Increased the medical group’s first year gross collection rate by 34.1%. In year four, the overall increase from initiation is a gross collection rate increase of 38.6%. Revenues increased for the group with steady encounter volume.