Switching to a new EMR system is challenging for any medical practice. It requires precision, adaptability, and a clear process to avoid costly disruptions. Unfortunately, for one Kansas podiatry practice, their switch to a new EMR system revealed significant flaws in their billing company’s software and processes. The results? Lost revenue, increased accounts receivable (A/R), and a stressed leadership team searching for solutions.
Healthcare Revenue Group (HRG) stepped in, providing not only a solution but a complete turnaround. Here’s how we helped this podiatry practice regain control of its billing operations, improve cash flow, and build a transparent, flexible partnership.
The Problem: Revenue Disruptions After an EMR Switch
When this Kansas podiatry practice switched EMR systems, they quickly noticed a troubling pattern:
- Claims weren’t going out on time.
- Claims were sent to the wrong insurance payers.
- Prior authorizations weren’t flagged, resulting in avoidable denials.
These issues created a snowball effect. The practice saw a sharp increase in accounts receivable and a decline in cash flow. Leadership struggled to pinpoint what was going wrong. Their billing company’s lack of responsiveness compounded the problem, leaving claims unresolved and revenue stagnant.
HRG’s Transparent and Tailored Solution
At HRG, we believe in building a transparent partnership with our clients. That means working directly within your system and maintaining clear communication every step of the way. Here’s how we tackled the challenges for this practice:
1. Developing a Transparent Claims Process
We built a claims process that integrated seamlessly with their new EMR system. Our approach ensured that:
- Claims went to the correct payers without delay.
- Prior authorizations were flagged and handled promptly.
- The billing process became streamlined and reliable.
2. Rapid Implementation
We had the new system operational within 30 days. This quick turnaround minimized revenue loss and restored confidence in the billing process.
3. Improving EMR Utilization
We trained their team to use the EMR system more effectively, especially for:
- Reducing the time between chart signoffs and insurance claim submissions.
- Monitoring claim statuses in real-time to ensure accountability.
4. Resolving Outstanding A/R
HRG takes a hands-on approach to accounts receivable. We worked through their old A/R, ensuring every claim was resolved. Unlike others, we don’t just send emails and wait for results; we actively pursue payments until claims are paid.
The Results: A Practice Transformed
Within a few months, HRG’s strategies delivered transformative results for this Kansas podiatry practice:
- A/R Reduced Below Pre-EMR Levels: Outstanding claims were resolved quickly, leading to a healthier financial standing.
- Cash Flow Increased by 20%: Revenue stabilized and exceeded prior levels, creating a more predictable income stream.
- Simplified Claim Tracking: The new process made it easy for leadership to see where claims stood at all times.
Why HRG’s Transparent Approach Matters
At HRG, we believe transparency is more than a buzzword—it’s a cornerstone of how we work. By operating directly within your systems, we ensure you have full visibility into every aspect of your billing and revenue cycle management. You’re never left in the dark because you have access to real-time updates, and we share pre-invoices before they’re finalized. This approach ensures you remain in control of your budget and can make informed decisions without surprises.
Our commitment to transparency also means we prioritize collaboration. We meet regularly with your leadership team to review progress, address challenges, and align with your practice’s goals. These meetings create a seamless connection between our work and your strategic priorities, so you can trust we’re always working toward what matters most to you.
We Partner With You
Accountability is at the heart of everything we do. We see ourselves as an extension of your team, not just a vendor. When we take on credentialing or contracting tasks, we communicate proactively, keeping you informed and ensuring nothing falls through the cracks. This persistent follow-through prevents reimbursement delays and minimizes the administrative burdens that can disrupt your focus on patient care.
Ultimately, we’re large enough to offer the robust systems and expertise you need but small enough to provide personalized service. We know every client personally, tailoring our approach to meet your unique needs. With HRG, you’re not just hiring a billing service—you’re gaining a trusted partner committed to your practice’s success.
Partner With HRG for Better Healthcare Revenue Cycle Management
If your practice struggles with billing issues, HRG is ready to help. We believe in partnerships, not just checking the boxes. Together, we’ll tackle your challenges and build a billing system that works for you.
Contact HRG today to learn how we can help you optimize your billing and collections process for lasting success.